Refund and Cancellation Policy
We want you to be happy with Filmagic. Previewing every template is free without an account, so you can check a video looks right before spending anything.
Cancelling a subscription
- Cancel any time from Billing in the app, or by emailing benjaminstanly07@gmail.com.
- You keep your plan and credits until the end of the period you've paid for. After that your plan ends and remaining credits expire.
- We don't charge cancellation fees.
Refunds
New subscriptions: if you're not satisfied, email us within 7 days of your first payment. If you've used fewer than 20% of that period's credits, we'll refund the payment in full.
- Renewals: email us within 48 hours of an automatic renewal you didn't mean to keep. If you haven't used any credits from that renewal, we'll refund it.
- Top-ups: refundable within 7 days if none of the top-up credits have been used.
- Used credits can't be refunded, because the AI, voice and rendering costs behind them have already been paid.
- Failed exports and AI requests: credits for a cloud render, ElevenLabs voice line or music track that fails on our side are returned to your balance automatically. If that doesn't happen, email us and we'll fix it.
- Yearly plans: the 7-day new-subscription rule applies. After that, cancelling stops the next renewal and you keep access until the year ends.
Approved refunds go back to the original payment method through Dodo Payments, usually within 5 to 10 business days depending on your bank. This policy doesn't affect any rights you have under consumer protection law where you live.
How to ask
Email benjaminstanly07@gmail.com from your account email with the date of the charge and a line on what went wrong.